Renewal Risk Early-warning

Surface churn signals before the renewal call so you can run a save play, not a postmortem.

By Chili Claw

The prompt

Customer: [NAME]. Last 90 days of activity: [PASTE PRODUCT USAGE + TICKETS + EMAIL THREADS]. Renewal date: [DATE]. Score churn risk 1-10 with reasoning. Then output:

(1) The three behaviors in the last 30 days that most concern you — quote the data.
(2) Who in the buying group has gone quiet — and whose engagement actually matters for the renewal (not the same thing).
(3) The save play, in 4 steps, with what to send / say / ask in each.
(4) The signal that means it's already too late and we should focus on graceful exit, not save.

Why it works

Most churn analyses give you a score. This one gives you a play. The "too late" signal is critical — knowing when to stop fighting is half of CS.

Sample input

Usage CSV + last 90 days of support tickets + last 5 email threads with the buying group.